Term and Conditions

1. About us

• Phnom Penh Gas Center, is a company registered in Cambodia. Our registered office and main trading address is at 81DEo, Street 355, Boeungkok I Commune, Toulkork District, Phnom Penh, Cambodia. Our operation hours from 7:00am to 5:30pm and our website is http://www.ppgascenter.com
• Contacting Us : Please call our customer service team at 011 300 609, 069 666 252, or email us at info@phnompenhgas.com

2. Our Contract

• 2.1 Our contract. These terms and conditions (Terms) apply to the order by you via our Webshop for goods displayed via the Webshop and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
• 2.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

3. Placing an order and its acceptance

• 3.1 Placing your order. To place an order, you will need to click ‘add to cart’ on the web page of the relevant goods you wish to purchase. This will add the item(s) to your basket. When you are ready to place an order for the goods, you should either click ‘Proceed to checkout’ or ‘Basket’ and will need to follow the onscreen prompts to place an order. You will be able to modify the quantity of the goods prior to completing your order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms. For the avoidance of doubt the Goods presented at the Webshop are a non-binding invitation to you to order the Goods presented and your order will be treated as your offer to purchase such goods subject to our acceptance of such offer.
• 3.2 Acceptance of these terms and conditions: Your order can only be submitted and transmitted if you have indicated your acceptance of these terms and conditions by clicking on the "Accept " button appearing in the check-out page.
• 3.3 Checkout page. The check out page will list the Goods and their price and all ancillary items and charges such as the cost of delivery and packaging and any sales tax.
• 3.4 Registration. You will have the opportunity to register your details and to create an account with us at the time of placing an order. You are not required to create an account to place an order with us. By creating an account this will allow you to access the order status and other functionality available or to be made available to account holders only.
• 3.5 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
• 3.6 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.7.
• 3.7 Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence. We may, at the same time, confirm that the Goods have been dispatched (Dispatch Confirmation).
• 3.8 If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
• 3.9 Correction of errors. Subject to the provisions of clause 9.5 where we discover that there is an error in either the Goods displayed, their description or the price of the Goods displayed on the Webshop after you have placed your Order we may correct such error by providing notice to you. You will have the right to cancel your order by notifying us within 24 hours of receipt of the notification whereupon you will be refunding any price paid by you subject to you returning the goods in a saleable condition. If you fail to cancel the order within 24 hours such non notification shall be deemed your acceptance of the correction and where there was an error in the price we may invoice you for the correct price or invoice for the difference between the price already paid and the correct price which shall be payable by you.

4. Our goods

• 4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately and accurately depict the Goods, we cannot guarantee that your computer's display of the colours or details of the Goods accurately reflects the Goods. The colour or details of your Goods may vary slightly from those images.
• 4.2 The packaging of your Goods may vary from that shown on images on our site.
• 4.3 Any information appearing on the Webshop concerning weights and freights, etc., are illustrative only and are only binding if they are expressly stated either in the Webshop or on the order confirmation as binding. Only those characteristics that are expressly designated as "guaranteed quality" on the Webshop description of the Goods are guaranteed. Although we will use reasonable efforts to accurately describe the Goods any other general description or characteristics appearing on the Webshop concerning the Goods are not guaranteed either expressly or by implication and the contract shall not be deemed a contract by description and the provisions of section 13 of the Sale of Goods Act 1979 is hereby excluded.
• 4.4 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement, and to correct any errors.

5. Return and refund

• 5.1 You may not cancel the Contract and receive a refund once you have placed the Order other than for a genuine warranty claim subject to the provisions of clause 11 or unless we otherwise agree or unless clause 3.9 applies.
• 5.2 If you would like to return your Goods after delivery, you must notify us in writing within 14 days of the Goods being delivered. We are not obliged to accept any returns (other than legitimate product warranty returns or accepted cancellations) however if we accept your return, you will be provided with the returns delivery address and we must receive the item within 14 days of our acceptance. Delivery charges for returning Goods will be your responsibility and we will not reimburse you for these. If your Goods are not received within 14 days, we may reject the return.
• 5.3 Please ensure that you provide us with your order details when writing to us to help us identify it.

6. Delivery and transfer of risk

• 6.1 Delivery terms shall be deemed EX WORKS (incoterms 2010) Linde MH depot in the UK or the depot of our Supplier unless stated otherwise on the confirmation of order. We will arrange at your request for the delivery of Goods to you subject to you paying all related costs of delivery and being solely responsible for the risk in the Goods, all related insurance, import and export arrangements and duties and payment of any relevant tariffs where applicable.
• 6.2 The estimated delivery date shall appear on the product page of the Webshop, for standard range Goods. For bespoke Goods we will advise you of any estimated delivery date after the date of Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens. Time for delivery shall not be of the essence.
• 6.3 Delivery is complete once the Goods have been collected from our depot or from our Suppliers depot by the third party allocated transport logistics provider and subject to the provisions of clause 5.1 the Goods will be at your risk from that time.
• 6.4 Risk in the Goods shall transfer to you on delivery.
• 6.5 If we are responsible for delivery and fail to deliver the Goods within a period of 6 weeks from the due delivery date our liability is limited to 0.5% for each week in excess of 6 weeks, but not more than 5% of the outstanding order value in question. Where we fail to deliver the Goods at all, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. The above amounts are our sole liability and your sole remedy in the case of non delivery. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or where the responsibility for delivery is placed upon you as set out in clause 5.1 and we are merely acting as your agent for delivery or any other instructions that are relevant to the supply of goods. You must ensure you take out appropriate insurance for cover the risk of damage or loss of the Goods during delivery.
• 6.6 If you fail to accept delivery when the goods arrive at the delivery location where delivery has been organised by us we may charge you for the cost of storage of the goods and if you do not advise us of an alternative delivery date and accept delivery when redelivered we may resell part of, or all the Goods.